FREQUENTLY ASKED QUESTIONS
HOW DOES SHIPPING WORK?
YouHearts partners with global merchants in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Thailand, Tibet, China, Europe, USA etc. via our partnership with USPS & Royal Mail.
WHEN WILL MY ORDER BE SHIPPED?
Your order will ship the next business day after it has been processed.
HOW LONG UNTIL I GET MY TRACKING NUMBER?
You should receive your tracking number via email the same day your package leaves our warehouse.
HOW LONG UNTIL I RECEIVE MY ITEM?
Because we ship directly from our partners in these countries, your item may take 2-4 weeks to arrive.
CAN I CANCEL OR MODIFY MY ORDER?
Yes, but only if it has not left our warehouse yet. Once your order leaves our warehouse we are then unable to modify, customize, or cancel your order as it is already in shipment.
WHAT IF I NEED TO RETURN SOMETHING?
No worries! Contact us right away and we'll help guide you through the process - we'll send you a prepaid mailer to send the item back.